Introducing Zendesk integration

Santhosh Guru

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Zendesk is a popular help desk ticketing software. We are happy to announce HappyFox Chat integration with Zendesk. If your customers chat in HappyFox Chat, you can follow it up by tracking it as a ticket in Zendesk. Your support and customer success teams are going to love this.

  • You can view past tickets created for your website’s visitor, right in the chat area itself. No more shuffling between tabs. Faster response to visitor’s query.
  • You can configure the category in which tickets should be created in Zendesk
  • If you miss a chat or receive a message when you are offline, you can mark the ticket with a high priority and let your support team look into it as soon as possible.

This feature is available for users in “Mighty Plan” and above. If you are in other plans, worry not. You can try the feature for a week and then upgrade to use Zendesk integration.

Check out our how-to guide on setting up the integration with Zendesk.

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