A few months ago a friend of mine asked me for some help put up some shelves in a house he recently moved into. That weekend, we went to the closest hardware store and bought a range of items – a hammer, tape measure, power drill, and a few other tools that were necessary to put in those shelves.
If you love your customers (we’re sure you do!) then you’ll need to equip your customer support team with their own special set of tools. These tools will help your team to maximize their productivity (thus saving you money) and will also help in your efforts to produce delighted customers. We’d like to share a few of our suggestions of great tools that we think will also help your team to be more productive and contribute to increased customer service satisfaction.
Here are our top picks:
Trello is a great project management tool to help your customer service team get tasks done outside of just interacting with customers. For example, you may need to create webinars for your users or work on adding more content to your knowledge base. In order to manage tasks like these effectively, Trello offers a visually effective and easy to understand system of organizing and delegating work that needs to be done, and will allow you and your team to track the progress of each task.
2. Dropbox for business
From small documents to huge files, Dropbox is the perfect tool to use when storing files. This tool will allow your customer service team to store files in the cloud, making it easily accessible anywhere in the world, and also reducing the chances of data loss that it would be subject to if stored on a computer or hard drive, and the business edition even allows for unlimited deletion recovery. Not only that, you can also edit and control team permission and sharing if you have data that needs to be limited to certain teams or team members.
3. Google Docs
Google Docs will allow your team to easily create, update, and share important files in real time. Since this is another cloud-based service, your data is saved online, easily accessible from anywhere in the world. Similar to Dropbox, you can also adjust editing and access privileges for each member of your customer service team. Not to mention, HappyFox Chat offers total integration with Google Docs and the rest of the Google Apps for Work suite.
This ubiquitous software is probably one of the best and most popular tools for communication. Skype will allow you that face-to-face communication that simply isn’t possible if they can’t meet you in person, and is great especially for remote teams. You can also use it for group chats and it can even be used to call other non-Skype users.
5. Team Viewer
This tool will allow members of your team to remotely connect to and access another computer. This is great for troubleshooting problems easily and sharing information in real time.
Those are just some of the awesome and useful tools that every customer service team should use. Do you have a tool, app, or software that you and your team can’t live without? Let us know in the comments section below so that we can add it to our list!
Of course here at HappyFox Chat, we can’t live without our own live chat solution. Start using this revolutionary live chat tool, and Start your 14-day free trial!